What happens after purchase?
Within 1-2 business days of ordering, you will receive an introductory text from the orders manager who will keep you up to date on the status of your order and is available to answer any logistical needs at that time. When your order is ready to be scheduled for local delivery, you will receive a notification at least 1 day before the delivery with a general time window of when to expect it.
At NovaBeds, to keep our prices low, we outsource to a separate delivery company. The scheduled drivers will contact you with their ETA when heading to you. Please note, if someone is not available, the package will be left for curbside drop off either at the front door or backyard. If you have a specific location you'd like it to be put, please include instructions in the order notes at the cart page or delivery instructions at the checkout stage.
Inner Greater Toronto Area
Toronto Region, Mississauga, Burlington, Oakville, Halton Region, Brampton, Caledon, Vaughan, Richmond Hill, Markham, Scarborough
If your item is below $99, there is a $30 flat rate charge. Orders $99 and more are free delivery within this zone.
Outer Greater Toronto Area
Hamilton, Newmarket, Aurora, King, Pickering
If your item is below $499, there is a $40 flat rate charge. Orders $499 and more are free within this zone.
Ajax, Whitby, Oshawa, Bradford, East/West Gwillimbury, Guelph, Stoney Creek
If your item is below $1,299, there is a $60 flat rate charge. Orders $1,299 and more are free within this zone.
Outer Surrounding Cities
Georgina, Kitchener, Simcoe, Cambridge, Barrie, Grimsby, Uxbridge
If your item is below $1,999, there is a $100 flat rate charge. Orders $1,999 and more are free within this zone.
How does it work?
All our furniture comes conveniently packed in boxes, making it easy to ship across Canada!
Once your order has been submitted, you will receive a text from the orders manager after approximately 1-2 days. Once the order has been processed and your item ready for shipping, a bill of lading is created with a tracking number.
Finally, the courier company picks up the packages from our warehouse and dispatches it over to you, and you can keep track of it's progress using the tracking system provided.
Please note, due to the increased cost of fuel, shipping is $150 per item. Should more items be in the cart, a follow up invoice will be sent with the remaining shipping quote. Please contact us if you require multiple items shipped outside of our local delivery zone.