Delivery & Shipping
What happens after purchase?
At NovaBeds, to keep our prices low, we outsource to a separate delivery company. The scheduled drivers will contact you with their ETA when heading to you. Please note, if someone is not available, the package will be left for curbside drop off either at the front door or backyard. If you have a specific location you'd like it to be put, please include instructions in the order notes at the cart page or delivery instructions at the checkout stage.
Please note, it can take approximately up to 7-10 business days to process an order for delivery. Due to fuel surcharges and truck shortages, our timelines may vary. We endeavour to keep the wait period as short as possible. If you have any order updates or questions, feel free to email us at info@novabeds.ca and we will respond at the earliest possible time.
Thank you for your patience and support during these unprecedented times. We are all in this together!
We highly recommend including your email address at checkout so you can receive a full copy of the order confirmation email, delivery or shipping confirmation emails, and would be the quickest method of communication by us should we need to reach out to you at any point.
DELIVERY ZONES
Inner Greater Toronto Area
Toronto Region, Mississauga, Burlington, Oakville, Halton Region, Brampton, Caledon, Vaughan, Richmond Hill, Markham, Scarborough
If your item is below $99, there is a $30 flat rate charge. Orders $99 and more are free delivery within this zone.
Outer Greater Toronto Area
Hamilton, Newmarket, Aurora, King, Pickering
If your item is below $499, there is a $40 flat rate charge. Orders $499 and more are free within this zone.
Surrounding Cities
Ajax, Whitby, Oshawa, Bradford, East/West Gwillimbury, Guelph, Stoney Creek
If your item is below $1,299, there is a $60 flat rate charge. Orders $1,299 and more are free within this zone.
Outer Surrounding Cities
Georgina, Kitchener, Simcoe, Cambridge, Barrie, Grimsby, Uxbridge
If your item is below $1,999, there is a $100 flat rate charge. Orders $1,999 and more are free within this zone.
How does it work?
All our furniture comes conveniently packed in boxes, making it easy to ship across Canada!
Once your order has been submitted, you will receive a confirmation email outlining the details of your purchase. Once the order has been processed and your item ready for shipping, a bill of lading is created with a tracking number.
Finally, the courier company picks up the packages from our warehouse and dispatches it over to you, and you can keep track of it's progress using the tracking system provided.
Please note, shipping is $200 per order.